1. Cancelling Your Booking

If you need to cancel your tour or transportation booking, please contact us as soon as possible.

You can contact us by WhatsApp or email.

The amount of any refund will depend on how close the cancellation is to your travel date and on the cancellation rules of hotels, transportation providers, safari operators, and other services included in your booking.

2. Cancellation Before Your Trip

If you cancel well before your travel date, we will check which services can be cancelled without charges.

Where suppliers allow a refund, we will pass the applicable refund to you after deducting any non-refundable charges or fees.

Some bookings may be non-refundable.

3. Last-Minute Cancellation

For cancellations close to the travel date, some suppliers may already have received payment or may charge cancellation fees.

In such cases, the refund may be reduced or there may be no refund.

We will explain the applicable charges to you as clearly as possible.

4. No-Show

If you do not arrive for your confirmed tour or transportation service and do not inform us, it will normally be treated as a no-show.

A no-show may be non-refundable because the vehicle, driver, hotel room, guide, safari, or other services may already have been reserved for you.

5. Changing Your Booking

If you want to change your:

• Travel date
• Number of travelers
• Hotel
• Vehicle
• Destination
• Tour itinerary
• Other booked services

Please contact us as early as possible.

We will try to make the change whenever possible.

Additional charges may apply if the change creates costs from hotels, transportation providers, guides, safari operators, or other suppliers.

6. Cancellation by Explore Golden Triangle

In rare situations, we may need to change or cancel part of a service because of circumstances outside our reasonable control.

Examples include:

• Severe weather
• Natural disasters
• Road closures
• Government restrictions
• Major transportation problems
• Safety concerns
• Other unexpected events

If this happens, we will contact you and try to provide a suitable alternative where possible.

Any refund will depend on the amounts that can be recovered from the relevant service providers.

7. Hotels, Safaris and Other Services

Hotels, safaris, activities, attractions, guides, transportation companies, and other suppliers may have their own cancellation policies.

If your booking includes such services, their cancellation rules may apply.

We will inform you about important cancellation conditions when they are relevant to your booking.

8. Refunds

If you are eligible for a refund, we will normally process it after receiving the applicable refund from the relevant service provider.

The time required for the refund may depend on the payment method, bank, payment provider, or supplier.

Bank charges or payment-processing fees may not be refundable.

9. How to Cancel

To cancel or change your booking, please contact us:

WhatsApp: +91 85271 72603

Email: buy@exploregoldentriangle.com

Please include your name, booking details, travel date, and the reason for cancellation or change.

Contact Us

If you have any questions about our Cancellation Policy, please contact us.